Terugbetalingsbeleid

Returns & Refund Policy

Returns

Due to hygiene and safety reasons, certain intimate or personal products cannot be returned once opened, unless the item is defective or incorrect.

If you receive a damaged, defective, or incorrect product, please notify us within 48 hours after delivery so we can assist with an appropriate solution.

Unopened items may be eligible for return within 14 days after delivery, provided they remain unused, sealed, and in their original packaging.

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Refunds

Once a returned item has been received and inspected, we will notify you regarding the status of your refund.

If approved, refunds will be processed via the original payment method within a reasonable timeframe, depending on your payment provider.

Shipping costs are generally non-refundable unless the return results from an error on our side or a defective product.

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Exchanges

Items will only be replaced if they are defective, damaged, or incorrectly delivered.

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Discreet Handling

All returns are handled with discretion and care to protect your privacy.